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Disability Access and Inclusion Plan (DAIP) public consultation

July 01 2024

Horizon Power is committed to providing services to WA's diverse community in a fair and non-discriminatory manner.

That's why we're excited to announce that our Disability Access and Inclusion Plan (DAIP) is now available for public consultation. This plan supports the WA Government’s State Disability Strategy 2020 – 2030 vision for a community where everyone belongs.

In developing this plan, we engaged people with disability and relevant support networks along the way.

This is to ensure the strategies in the plan - reflect the needs of our employees, stakeholders and communities.

This document can be made available in alternative formats on request.

Download the DAIP 2025 - 2030

We're adopting 7 desired outcomes

These outcomes provide the framework for improving access and inclusion to services, facilities and information for people with disability. These strategies to improve access and inclusion will be implemented between 2025-2030.

Events & services

People with disability have the same opportunities as other people to access the services of, and any events organised by, Horizon Power.

Facilities

People with disability have the same opportunities as other people to access the buildings and other facilities of Horizon Power.

Information

People with disability receive information from Horizon Power in a format that enables them to access the information as readily as other people are able to.

Service quality

People with disability receive the same level and quality of services from Horizon Power employees as other people receive.

Complaints

People with disability have the same opportunities as other people to make complaints to Horizon Power.

Consultation

People with disability have the same opportunities as other people to participate in public consultation led by Horizon Power.

Employment

People with disability have the same employment opportunities as other people to obtain and maintain employment with Horizon Power.

Horizon Power welcomes your feedback

If you wish to comment on our Disability Access and Inclusion Plan, offer advice on how we can improve access or comment on one of our initiatives please send us a message below or contact us.

Get in touch

Submit your query and we'll be back in touch soon...

Let us know what you need help with and we will be in touch with an update within 3 business days.

All fields are required unless indicated as optional.

How would you like to hear back from us?
What is your enquiry regarding? *

If you would like to open, close or transfer an account please complete the online Open an electricity account form.

Your personal details will be used in accordance with Horizon Power's Privacy Policy.

Call us

Monday to Friday: 8am  - 5pm.

Please ask for the Disability Access and Inclusion Plan Coordinator

(08) 6310 1000

Mail us

Disability Access and Inclusion Plan Coordinator
Horizon Power
PO Box 1066
Bentley DC WA 6983

National relay service

For hearing or speech difficulties

133 677 (TTY)

Interpreter services

Monday to Friday: 8am  - 5pm

13 14 50

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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.