What is a compliance audit?

We may undertake audits of your installed system for compliance with our Technical Requirements.

In some cases we will visit your property to inspect the installation. If this is required, we will contact you to discuss the audit requirements and arrange a suitable time. You must provide full unrestricted access to the system to the Horizon Power personnel or authorised Horizon Power contractor undertaking the audit.

The results of the audit will be recorded on Horizon Power’s system for future reference.

Should the audit identify non-compliance with the Technical Requirements, you will have a specified period of time to resolve the non-compliance issues, at your own cost. If the issues are not resolved within the assigned period then your system may be disconnected from Horizon Power’s network.