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Account enquiries

Monday to Friday: 8am  - 5pm

1800 267 926

Report faults or outages

Monday to Sunday: 24/7

13 23 51

International enquiries

Monday to Friday: 8am  - 5pm

+61 861 197 730

Prepayment meters

Monday to Friday: 8am  - 5pm

1800 447 707

Interpreter services

Monday to Friday: 8am  - 5pm

13 14 50

National relay service

For hearing or speech difficulties

133 677 (TTY)

Report a faulty streetlight or pole

Monday to Sunday: 24/7

1800 264 914

Media enquiries

Monday to Friday: 8am  - 5pm

1800 799 745

Emergency services

In a life threatening emergency please call emergency services first.

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Remote Communities

Horizon Power have taken over responsibility for supplying power to 141 remote WA communities. There is no change to how residents' receive or buy power. Aboriginal-owned regional service providers will continue to provide on-the-ground power and water services.
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It's even easier to pay your bill and keep track or your energy use.

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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.