Make a claim

Householders affected by power outages lasting 12 hours or more may be eligible to receive an $120 payment from Horizon Power in recognition of the inconvenience caused. The payment is available to electricity account holders in Western Australia that consume less than 50 MWh of electricity per year (this equates to electricity bills less than $10,500 per year).

The payment is available to electricity account holders in Western Australia that consume less than 50 MWh* of electricity per year (this equates to electricity bills less than $8,000 per year).

If you experience loss or damage to property or crops resulting from an outage or fault in your electricity supply caused by our negligence, you can submit a claim to us for assessment.